Take stock of your office and employees first!
It is critical that you make sure that you have your team in a safe place. Once that is secured, make sure that you have all your documentation in an electronic form in a cloud that can be accessed from anywhere. This is the time your trained partner will come in more than handy and will be the make or break for your life beyond the calamity.
Monitor the calamity and update your customer before the storm or the fire or any other calamity hits them.The key thing is to be with your customers in their time of need. You can’t be doing this if you are not prepared and organized internally with your paperwork and SOPs. Always keep your dashboard updated and ready. You need to make sure that your electronic documentation is handled by experts and not student workers that can do just what enough to have something in a spreadsheet that you can never find in times of crisis.
Make sure that you can service your customer as quickly and as effectively as possible. This is what we are in the business for i.e., helping people in times of their need!!! But you will be saying “From my recent experience it is impossible to do since we don’t have as much staff and we can’t hire new staff and train them in this short a time”!!! This is something to be happy about because you are now ready to go beyond the normal and hire partners to help you in good times and bad. Hire a partner that is your insurance for your bad times and good.
After the storm subsides
This is the time to plan for the next storm and the next emergency. Invest in your next annual budget and work with a partner that can start working with from an off-site location on a regular basis. That way they are part of your team in good times and can learn your systems and SOPs. These people will be ideally underwriting support teams that can that are trained in CPCU, INS and other insurance common exams so that you don’t have to train them.
Better still; have them process your claims, rating, quoting and issuance including file setup. That way they can be your staff to help your staff become more efficient and help you in growing your business.
We have all seen this time and time again, when we stand by our customers in their time of need they will come back to us time and time again even when they are paying higher costs because they believe that you care for them and will take care of them in their times of need.
In order to take care of them you need to take care of yourself. Start taking care of your business today by planning for the next contingency. Making sure that you are planned, have the resources to serve you in your customer times of need can ensure that you use any calamity to launch your business into the next level!
If you like to learn about how to engage and work with certified, audited, off-site insurance support partners that can help you immediately have back-up plan to your office, act as a surplus staff when needed, provide you hiring and firing advantages without adding to your overhead, and enabling your team to grow as they can now focus on the value added activity and growing your sales